Shipping policy

Shipping Policy

We offer free standard tracked shipping shipping for all orders over £30.00 GBP for guest orders

Glossential Plus members get free delivery if their order is over the required threshold according to their membership status: Tier 1 Newbie (free on orders over £25), Tier 2 Bronze (free on orders over £22), Tier 3 Silver (free on orders over £18), Tier 4 Gold (free on orders over £12), Tier 5 Elite (free on orders over £10) and Tier 6 Platinum (free delivery on all items with no minimum spend). We have the following shipping options available in United Kingdom: Standard Shipping - £4.99. Delivery in 2-3 business days via Royal Mail.,

All routine bundle orders are processed securely packed, and prepared for courier handover within 1-2 business days by our third-party logistics partner. Deliveries are strictly confined to domestic addresses within the United Kingdom only. Standard transit timeframes are calculated from the point of physical courier dispatch rather than the initial checkout timestamp. Glossential is not liable for structural carriage delays resulting from regional courier anomalies or adverse weather conditions.

Shipping Partners

We use Third Party Fulfilment Centre for deliveries, more details are available here: www.glossential.com

Subscription Deliveries

We offer subscription based deliveries. Glossential provides recurring, automated subscription routines delivered in curated 5-item product bundles. Through your Glossential Plus customer account portal, you maintain direct control over your ongoing delivery schedule. Our platform system allows you to seamlessly swap products, skip a scheduled delivery window, pause your frequency, or cancel your rolling order cycle entirely at any time. To prevent your payment method from being automatically charged for an upcoming cycle, any configuration modifications, item swaps, or cancellations must be completely submitted via the portal prior to your next scheduled recurring billing date. You will be notified in advance via email of your next upcoming order.

Delayed Orders

While we aim to deliver all standard shipments within 2-3 business days, transit timeframes are realistic estimates rather than strict contractual guarantees. If an order experiences a logistical delay due to warehouse processing volumes or carrier network constraints, Glossential will update you via email with live tracking details. Without prejudice to your statutory rights under the Consumer Rights Act 2015, a parcel is not officially classified as 'lost in transit' under our shipping framework until 10 business days have fully elapsed from the original estimated delivery date. Once this threshold is crossed, we will aim to dispatch a replacement routine bundle or process a full refund to your original payment method.

Restrictions

Glossential strictly limits all product fulfilment and shipping distributions to valid domestic residential addresses within the United Kingdom of Great Britain and Northern Ireland only. We DO NOT offer international shipping, freight forwarding, or cross-border delivery to territories outside of the UK. Any subscription orders placed with an international delivery destination will be automatically cancelled and refunded in full.