Introduction
Glossential Refund & Returns Policy
At Glossential, we want managing your household and self-care routines to be completely effortless. If you happen to change your mind about a recent delivery, our return process is simple, transparent, and fully compliant with UK consumer rights.
Your 14-Day Right to Cancel
In accordance with the UK Consumer Contracts Regulations, you have a statutory cooling-off period of 14 days from the day your physical routine box arrives to notify us that you wish to return it for a full refund.
Important Hygiene & Product Condition Rules
Because our curated bundles contain premium skincare, personal care, and household items, we must enforce strict health and protection standards:
- All products within the bundle must be completely unopened, unused, and in their original retail packaging.
- All hygiene seals, box wraps, and safety caps must remain 100% intact.
Due to health and safety regulations, we cannot accept returns or issue refunds for any items that have been opened, tried, or sampled. Products must be returned as a complete 5-item bundle configuration.
How to Return Your Routine Box
To ensure your return is successfully tracked, received, and processed by our logistics team, please follow this step-by-step sequence:
Step 1: Notify Our Team – Email us directly at
products@glossential.com within 14 days of receiving your package. Please include your full name, order number, and a brief note indicating you would like to make a return.
Step 2: Receive Your Return Authorisation – Our support team will issue a formal return authorisation and provide you with the correct trackable routing details.
Crucial Mail Restraints: Please DO NOT send physical product returns to our registered corporate office address in London. Our office workspace is legally unable to accept, handle, or store physical inventory parcels. All returns must be shipped directly to our fulfillment warehouse hub using our authorised return channels.
Step 3: Package Safely – Place the pristine, unopened items securely back into their original Glossential transit box to prevent damage during shipping, and ensure your return slip is visible inside.
Step 4: Inspection & Refund – Once our fulfillment center securely receives, inspects, and verifies that all items are safely unopened with hygiene seals intact, we will immediately trigger your refund. The funds will be credited automatically back to your original payment bank card or account within 5–10 business days.
Shipping Costs
Shipping costs for returns are covered by us, a pre-paid shipping label will be provided to you.
Refunds
Once you have returned the products according to our standards noted above and the fulfilment centre have processed and undertaken the necessary checks, a refund will be credited automatically back to your original payment bank card or account within 5–10 business days (speed of refund depends on your bank/building society and original payment method used).
Contact Us
If you have any questions, please contact customer service. Email us at: support@glossential.com All returns must be shipped to the following address: Glossential - Customer Returns: Airport Business Centre, 10 Thornbury Road, PL6 7PP
Last Updated: 15/06/2026
